Overview
Tanzania call center · performance based on your Raw CRM sheet
Waiting for data source
Connect this page to your Google Apps Script dashboard endpoint to load live sheet data. No sample figures are shown as real results.
Order volume by day
Orders created in the selected period
Order status mix
Current status of filtered orders
Operator activity
Top operators by order volume
Operator performance snapshot
Work quality snapshot
Status and reason signals from CRM
Operator scorecards
Use this to compare workload and outcomesTop performers by period
Ranks operators by approval rate while showing the number of leads processed. A high rate on very few leads is not treated as strong performance.
Performance risk list
Flags operators with low approval or unusually high reject/trash ratesFor every closed status except New and No Answer, the dashboard checks whether a comment, customer age, and customer address were recorded. It shows compliance counts by operator, not the customer's actual personal details.
Missing fields by operator
Orders missing at least one required field
Missing comment, age or address
Count of missing fields in closed orders
Compliance coverage
Required fields complete
Operator compliance details
Use this to coach operators on order-closing disciplineDaily order trend
Order count by creation date
Daily approval rate
Approved orders ÷ total orders
Daily operator coverage
Distinct operators handling orders
Daily performance table
Courier status mix
From Raw CRM where available
Delivered by operator
Only when delivery status is present in source
Delivery data coverage
How many records have a courier status
Delivery status by operator
Reject reasons
Most frequent reason labels from Raw CRM
Trash reasons
Most frequent reason labels from Raw CRM
Quality by operator
This section only counts statuses that are mapped to follow-up/recall in your CRM data. It does not expose customer contact information or individual order IDs.
Follow-up workload by operator
Follow-up trend by day
TZ CC Performance · private fields excluded from the dashboard response